NeoLodge.com Privacy Policy
NeoLodge.com's (RowGo's) privacy policy covers the collection and use of personal information that may be collected by RowGo anytime you interact with RowGo, such as when you visit a web site owned or operated by RowGo, when you register at RowGo or a RowGo service, or when you contact our staff for any reason. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at RowGo, and we go to great lengths to protect it. Because many of the visitors to this particular RowGo service, NeoLodge.com are children, we take extreme care that our content is suitable for children. In addition, we take special measures to help children protect their privacy while online. For example, we do not ask children to disclose more personal information than is necessary for them to participate in a particular activity, and we take efforts to prevent children from posting contact information.
Purpose:
RowGo collects personal information to provide its visitors, users, clients, etc. with a superior level of customer service and the best possible product or services. It enables us to give you convenient access to our products, services, guides, help documents, etc. and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, and events.
If you do not want RowGo to tell you of such announcements, please review your account's contact settings. Though we will occasionally send out some notices without your permission, this is rare, and only done when necessary, as determined by RowGo.
Information Collected:
There are a number of situations in which your personal information may help us give you better service and provide you with the best possible product, service, help, etc.. For example, we may ask for your personal information when you're discussing a service issue over email, inner-site communication, etc. with a staff member, participating in an online survey, registering at a RowGo service, or signing up for another section of a RowGo service such as beta tests, etc.. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, messenger screen names, usernames on various web sites that you provide, and/or contact preferences. We collect information for market research purposes — such as your age, gender, general location, occupation, browser, operating system, and where you use your computer — to gain a better understanding of our users and visitors and thus provide more valuable service. We also collect information regarding customer activities on our website such as posting habits, amount of times posting, messaging habits, etc. For the purpose of improving our web site and ensuring maximum security and privacy protection, we will collect your browser type, IP address, and operating system and version. This helps us to determine how best to provide useful information to visitors and users and to understand which parts of our websites and Internet services are of most interest to them.
If you use a bulletin board or chat room on a RowGo service, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. RowGo is not responsible for the personally identifiable information you choose to submit in these forums.
Disclosure:
RowGo takes your privacy very seriously. Be assured that RowGo does not sell or rent your contact information to other marketers. To help us provide superior service and content, your personal information may be shared with legal entities within the RowGo group globally who will safeguard it in accordance with RowGo's privacy policy. There are also times when it may be advantageous for RowGo to make certain personal information about you available to companies that RowGo has a strategic relationship with or that perform work for RowGo to provide products and services to you on our behalf. These companies may help us process information, fulfill orders and requests, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with RowGo's policies. Without such information being made available, it would be difficult for you to receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the RowGo website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Protection:
RowGo takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Some sections of RowGo use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Mozilla Firefox, Safari, Opera, etc..
Integrity:
RowGo has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking such at the preferences/personal information pages for your account. And you can request a copy of your personal information, your history on RowGo, and your interactions with our staff by contacting us at the email address below.
Cookies and Other Technology:
As is standard practice on many websites, RowGo's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. Cookies are small text files that we and certain third parties place in visitors' computer browsers to store their preferences. Cookies themselves do not contain any personally identifiable information. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products, web sites, and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the forums. Information such as your country and language helps us provide a more useful online experience. And your contact information, and information about your computer helps us further optimize our web site, and provide you with customer service
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. RowGo will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on a RowGo service. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
We store all of this information in a secure database in the datacenter that RowGo utilizes located in Orlando, Florida, United States. Our datacenter has adequate, above industry average, physical, technical, and administrative procedures to protect your data.
Our commitment to your privacy:
As we said, RowGo takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to RowGo employees and strictly enforce privacy safeguards within the company. RowGo abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.
RowGo's website has links to the sites of other companies. RowGo is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Parental Review of Information:
Parents or guardians, please send a letter or postcard to us at the mailing address provided below if you would like to do any of the following:
- access the personally identifiable information that the RowGo service has collected online from your child,
- correct factual errors in such information,
- request to have this information deleted, or
- request that we no longer collect or maintain such information.
Please be sure to include your e-mail address and a telephone number where we can reach you. To protect your child's privacy and security, we will take reasonable steps to help verify your identity before granting you access to the personal information that we collect and maintain about your child.
Privacy Questions, Comments, or Concerns:
If you have questions or concerns about RowGo's or data processing, please feel free to email us. RowGo will respond to such questions within 30 days, but average response time is approximately 1-3 business days.
RowGo's email address for legal and privacy questions, comments, concerns, etc. is legal[at]rowgo.net. Please replace the [at] with an @.
If you do not want RowGo to keep you informed with RowGo news, updates, and the latest information on its Services, etc., please visit the appropriate account preferences and contact preferences pages. If you notify RowGo that you do not want us to use your information for a particular purpose, we will not do so.
RowGo may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
RowGo, Inc. is a New Jersey corporation. Its mailing address is P.O. Box 217, Manasquan, New Jersey, U.S.A.
Last updated: December 19, 2005
